k999 Privacy Policy

k999 is an online gaming and betting platform operated for users in Bangladesh. This privacy policy ("Policy") describes what personal information we collect, the purposes for which it is used, and how it is kept secure.

By using our services through the k999 website, mobile app, or any other digital channel, you are considered to have accepted the terms of this policy. For details on our general terms of service and other rules, please read the Terms and Conditions page.

This policy applies only to k999's own platform. Third-party websites or services have their own privacy policies, for which we are not responsible.

2.1 Registration and Account Information

When you register or create an account on k999, the following information is collected:

• Full name and date of birth
• Email address and mobile number
• Username and password (stored in encrypted form)
• Documents required for identity verification (KYC documents)
• Current address

2.2 Financial Information

For deposits and withdrawals, we process the following financial information:

• Payment method details — information related to bKash, Nagad, Rocket, Upay, or bank transfer
• Transaction history — amounts and times of deposits and withdrawals
• Account balance and bonus-related information

Financial information is not stored directly in our system — it is processed through a secure payment gateway.

2.3 Technical and Usage Information

When you use the k999 platform, the following information may be collected automatically:

• IP address and device identifier
• Browser type and operating system
• Website visit time, duration, and page information
• Information collected through cookies and similar tracking technologies
• Game play history and preference information

k999 uses the information collected about you for the following legitimate purposes:

1. Managing your account and verifying your identity, including age verification (21+ age check).
2. Safely completing all financial transactions, including deposits and withdrawals.
3. Providing customer support — ensuring assistance via live chat or email.
4. Maintaining platform security and preventing fraud or unauthorised access.
5. Meeting legal obligations and complying with regulatory requirements.
6. Analysing usage patterns to improve platform performance.
7. Sending offers, bonuses, and promotional information where applicable (only if you give consent).
8. Implementing responsible gaming policies and providing related support.

4.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser or on your device. k999 uses cookies for the following purposes:

• Essential cookies: Keeping login sessions active and verifying security — without these, the platform cannot function properly.
• Functional cookies: Remembering your language preference, game settings, and interface customisation.
• Analytics cookies: Understanding website usage patterns and improving performance.

4.2 Cookie Controls

You can disable cookies from your browser settings. Please note that disabling certain essential cookies may limit some features of the platform. If you have further questions about our cookie policy, contact the support team.

k999 never sells your personal information or transfers it to third parties for commercial gain. However, information may be disclosed in the following limited circumstances:

• Payment service providers: Only the information needed to complete transactions is shared with bKash, Nagad, Rocket, Upay, and banking partners.
• Technology service providers: Information is processed with trusted technology partners for cloud hosting, security, and analytics needs, but under strict confidentiality agreements.
• Legal obligations: Information may be disclosed to law enforcement agencies in the event of a court order, government directive, or fraud investigation.
• Responsible gaming support: Limited information may be shared with relevant support providers to help prevent problem gambling.

We have legal agreements with each third party with whom information is shared, binding them to data protection obligations.

k999 applies multiple layers of security measures to protect your information:

• SSL encryption: All communications on the platform are encrypted using SSL/TLS technology.
• Password hashing: Your password is not stored directly — only a one-way hash is stored.
• Access controls: Only authorised staff can access specific data.
• Firewall and intrusion detection: Security monitoring runs continuously at the server level.
• Regular security reviews: Periodic security audits are carried out by third-party specialists.
• OTP verification: An OTP is sent to your mobile during sensitive transactions.

Even so, no digital system is completely secure. If you believe your account has been compromised, contact our support team immediately.

k999 retains your personal information for specific periods, as follows:

• Active account data: Retained for as long as the account remains active.
• Financial transaction records: Retained for a minimum of five years from the transaction date, as required by legal obligations.
• Closed account data: Certain information may be retained for a defined period after account closure for legal purposes.
• Communication records: Records of customer support interactions may be kept for up to two years.

Once the defined retention period ends, data is securely deleted or converted to anonymised form.

As a k999 user, you have the following rights:

1. Right to access: You can request to know what information we hold about you.
2. Right to correction: You can request correction of inaccurate or outdated information.
3. Right to deletion: Under certain conditions (for example, where there is no legal obligation to retain it), you can request that your information be deleted.
4. Right to restrict processing: In certain circumstances, you can request that the use of your information be limited.
5. Right to withdraw consent: You can withdraw consent given for marketing communications at any time.
6. Right to lodge a complaint: If you believe there is any irregularity in how we handle your data, you can raise a complaint directly with us or with the relevant authority.

To exercise these rights, contact our support team. We generally respond to requests within 30 business days.

All k999 services are for persons aged 21 and above only. We do not knowingly collect information from minors or allow them to create accounts.

Age verification is mandatory during registration. If we learn that a minor has created an account using false information, that account will be cancelled immediately and the associated information will be deleted.

To learn more about responsible gaming on k999, read our Responsible Gaming page, which contains detailed information on age limits and self-exclusion.

k999 reserves the right to change or update this privacy policy as needed. Changes will be communicated as follows:

• The revised policy will be published on this page and the "Last Updated" date will be changed.
• For significant changes, a notification will be sent to your registered email or on the platform.
• If you continue to use the service after a change, you are considered to have accepted the updated policy.

A similar process is followed when changes are made to our general terms of service. Visit our FAQ page regularly to stay updated on all terms.